09:00 Chairman’s Welcome Address

09:10 Maturing The Delivery Of HR Services – From Cost Reduction To Value Addition

• So we have moved the work to an off-shore location, now what?
• Continuously maturing the delivery of HR services and how to keep getting better
• Building a systemic improvement culture to drive improvements in performance, productivity and customer satisfaction through the value stream, whilst building a sustaining legacy

Martin Appel
Global Delivery Leader HR Services
Honeywell

09:40 Enabling HR Leaders To Add Value To The Business: Distinguishing Between Transactional And Strategic Activities

• Which HR processes are and should be core to your business and why?
• Evaluating current HR staff competency skills and the gaps in-between
• Which processes need to be centralised to achieve maximum value add?

Sanjeev Sahgal
Sr Group Manager
Target

10:10 Necessary Mechanisms And Strategies To ‘Doing More With Less’

• Higher quality of HR services for employees and increased employee satisfaction
• Consistent, timely and accurate HR information to HR generalists and employees
• Advanced measurement and analysis of Key Performance Indicators in the department to drive HR decisions

S Shylesh Kumar
Head HR Service Delivery, South East Asia
Standard Chartered Bank

11:10 HR & Outsourcing: Analysing Which HR Processes Are Better Outsourced Or Kept In-House

Quiz the experts on:

• What was their main driver to outsource or in-source?
• Which HR functions are best kept in-house and why?
• What it takes to achieve good a HRO practice?

Panel Members:

11:40 The Road To Successful HR BPO - From Conceptualisation To Realisation

• Better understanding the objectives of BPO and vendor selection criteria
• What are the necessary implementation considerations?
• Defining critical success factors

Roger Lee
Head HR Shared Services
UBS

12:10 From Transactions To Strategy - A Journey To Establish Strong Operational Pillars For HR

• Roadmap from transition to delivery: Driving innovation, expansion and change management
• Visiting the three P’s of HRSS: People, Process, Performance
• What is the final destination: Planned vs. actual

Deepak Mendiratta
HR Shared Services
Aricent

13:40 Taking A Strategic Approach To Overcome Challenges Related To HR Service Delivery In Multiple Languages

• What services are you delivering and what are the geographic requirements?
• Do you need scalability in place or can you support multiple language requirements through on-line portals and help desks?
• Which HR process are most sensitive to language support and how to best overcome the challenge?

Joyce Lee
Head Shared Services HR
BASF Asia-Pacific Service Centre Sdn Bhd

14:10 Payroll Transformation: Successful Experiments And Lessons Learned From Microsoft

• Better understanding the stake holders and ownership and aligning the integration strategy
• Microsoft practices and introduction to the global payroll model: Variable pay data automation
• Focus areas and lessons learned

B.K. Harish
Asia Payroll Services Manager - Global Payroll
Microsoft

14:40 Regional Systems For Online Total Rewards: Flexible Benefits And Benefits Management

• Why benefits has always been a laggard in terms of true pan region systems compared to payroll and HR systems
• Update on what is possible when it comes to regional benefits management
• Explaining the pitfalls and exploring current management information now available from such systems

Chris Bruce
Managing Director
Thomsons

15:40 No “One Size Fits All” Solution, But What Are The Must-Haves For Efficient HR Service Delivery?

Quiz the experts on:

• Which are the foundations of efficient and effective HR service delivery?
• Road blocks and challenges overcome to achieve the necessary implementation and KPIs
• Tips on the continuation of efficient HR service delivery

Moderator:

Adrian Ole
Regional Lead for Human Capital Services
Deloitte Consulting S.E. A

Panel Members:

16:10 Learnings And Challenges Of Implementing A Shared Service Model In A Merger/integration Environment

• Need for a shared services model and clearly defined objectives
• Understanding and analysing the benefits, assumptions and dependencies
• Stakeholder Management & Communication and the effective project management that needs to follow

Hussain Shikari
Business Support Manager HR
RBS

16:40 Aligning Your HR Service Delivery By Country Trends – Focusing On A Country Centric Approach

• What is country-centric HR management? And how is this operationalised?
• HR Challenges faced by a country-centric HR management structure
• Evaluating opportunities and challenges of outsourcing in a country-centric HR environment

Jose Carlo Javier
HR Director
Unilab International

17:10 Chairman’s Remarks & End Of Conference Day 1