09:00 Chairman’s Welcome Back Address

09:10 Global Trends In HR Service Delivery And Where They Might Be Taking Us

• Identify the trends in HR Shared Services from the results of Deloitte’s Global Shared Services surveys
• Share concepts and learning from multiple geographies, industries and company sizes
• Discuss what these trends mean for your HR service delivery model and how your organisation can benefit

Adrian Ole
Regional Lead for Human Capital Services
Deloitte Consulting S.E. Asia

09:40 Talent Management - Invest Now Or Pay Later

• Examining and analysing your workplace trends
• Keeping in mind the drivers for Talent Management
• How to create the right talent culture for your organisation

Dr. Stephen Frawley
SVP Global HR SK Telecom

10:10 Best Approach To Using Learning Maps For Individual Development In HR Service Centers

• Evaluating and analysing the culture of your HR service center and aligning the learning map to its needs
• Understanding which career paths are available and how to best fit top performers and talent on the map
• How the learning map helps achieve transparency and employee engagement

Mooi-Fung Farm
HR Manager
Shell Business Service Centre Malaysia

11:10PANEL SESSION: Career Planning And Leadership Development Initiatives To Achieve Employee Engagement And Employee Focus

Quiz the experts on:

• Ownership of leadership development: Simultaneously engaging managers and employees
• When is the right time to make changes to the current structure of talent development?
• Tips to further engage employees through innovative L&D initiatives

Panel Members:

11:40 Employee Engagement: From Zero To Hero

• Employee engagement - The Holy Grail for organisations: Why is it important?
• Why employee engagement is now more relevant than ever and what are the factors influencing engagement
• Nokia Siemens Networks case study: How real results can be achieved by focused effort and how to unlock the key drivers of engagement

Mathilda Vanwyk
Head of Manager & Employee Services
Nokia Siemens Networks

12:10 Correctly Addressing Change Management Issues Arising Out Of Service Delivery Migrations In General And HR In Particular

• Understanding and evaluating the Change methodology
• The must haves and lessons learned when it comes to the right ways of communication
• Best practice and case studies

Mohit Seth
Senior Organisational Development Manager Asia Pacific
HSBC Corporation Ltd

13:40 Best Practice For Sourcing And Managing Diversity For Talent Retention

• Hiring a diverse workforce
• Employee development for talent retention: Training and on the job learning
• Matching skills, knowledge, talents and aptitudes of people with position descriptions and incumbent roles

Zahra Majid
Head Organisational Development
CMPAK (ZONG) China Mobile Pakistan

14:10 Japanese HR Management 101: Understanding The “Japanese Way” Of HR Management

• The 4 pillars of Japanese HR Management
• Japanese HR Management vs. Western HR Management
• Recent and future trends: Towards a convergence of HR practices

Jun Kabigting
(Managing Director, HRCKK) and Chief Community Officer
The Japan HR Society

14:40 Defining And Cultivating The Right Organisational Culture

• Defining the role of HR and culture profiling
• Introducing common challenges and how to overcome these
• Continuation and cultivating right culture

Dilep Misra
SVP & Head HR
Reliance Retail

15:50BREAKOUT SESSION: Being A Strategic Business Partner During The Economic Downtime

Sit down with your peers and exchange best practice and ideas on how to better support business needs, employees and your own HR units during economically challenging times. What are the factors that matter to your organisation and team? And find out what others have done in the last year and what they are planning for 2010 and beyond.

16:20 Employee Performance Measurement And Evaluation: How Does This Fit With Better HR Service Delivery

• Determine aspects of company structure and strategy that need to be reflected in individual performance
• Design a performance evaluation process that links tangible metrics to overall company growth objectives
• Define necessary resources and timelines to empower employees to hold themselves accountable and achieve better engagement

Carmen Gutierrez
HR Director
Kimberly-Clark Philippines

16:50 Achieving Better Motivation And Engagement By Linking Rewards With Company Strategy

• How to make the right choice on why to reward and whom to reward
• Evaluating and understanding what you will be rewarding the employees with
• How to measure effectiveness of the rewards and the progress of employee efficiency

Tarkesh Gupta
Chief Manager HR
Max Bupa Health Insurance Ltd

17:20 Chairman’s Remarks & End Of Conference