Workshops

Pre-Conference Workshops - Monday, 22 March, 2010

09:00 – 12:00 Workshop A: Supporting shared services strategic planning and strategy implementation

HRSSC, as the name suggests is a centre delivering a host of consolidated uniform services supporting one or many locations across the region. Strategically, it may have different meanings and dimensions for different organisations. The organisations also, depending upon their size and priorities can chose the outsource, in-source or multi-source their SSC’s. This workshop has been designed to discuss the below mentioned points which are essential to know for any SSC from planning stage to expansion stage to be able to support the strategic business planning for the organisation. In this workshop you can also learn how your HR SSC can become involved in strategy planning. In this workshop get to learn:

• What is Shared Services for your organisation and what is so essential for your organisation to go for shared services centre?
• Does your SSC have an end to end support from all stakeholders?
• For Start up SSC – Do you have a strong business case and a strategic mid-level plan to go for SSC?
• For Existing/Scaling up SSC – Do you have a strategically long term business plan for SSC?
• Last but not the least – Do you have a plan B?

Deepak Mendiratta
HR Shared Services
Aricent

12:15 – 15:00 Workshop B: HR outsourcing: First-aid treatment or a long term solution?

The emergence of Business Process Outsourcing (BPO) has made outsourcing the latest buzzword in HR solutions. A number of companies have already started the process in the hope of minimising operational costs and keeping competitive in the global industry. With these latest developments, one question remains: Is HR Outsourcing the long term solution to business viability or just a fi rst-aid treatment to keep afl oat with the competition? In this workshop expect to get insights and takeaways on:

• A better understanding of outsourcing and the emerging Asian trends relative to outsourcing, and will decide in the end if outsourcing fi ts to the needs of its organisation
• Outsourcing defi ned: Its history and emerging trends; its relationship with the HR function as well as its implication
• Analyse whether outsourcing is a good fi t for your organisation and get better acquainted with it’s benefi ts
• San Fernando Brewery experience and case study presentation
• Make your own case study based on the topic, and get advice on possible solutions & action plans

Mark Lord D. Limson
Head HR Services
San Miguel Brewery Inc. San Fernando Brewery

15:15 – 17:30 Workshop C: Managing the change agenda whilst implementing a shared service model

This workshop is specifi cally designed for professionals who will be in charge of communicating change and planning for the necessary implementation when it’s time to move to centralised HR model. Under a shared services strategy, staff functions operate as an internal market-place for their own services, with a business focus of service to customers. This workshop will help you recognise the cost and effectiveness advantages to following a good change management model. See how to transform processes that alter the human as well as the functional dynamics in the company. The ultimate success results from the depth of its effort to implement change:

• Acknowledging and communicating the “Change”
• Equipping employees with tools to deal with the change
• One “Change Plan” with identified work streams

Hussain Shikari
Business Support Manager HR
RBS

Post-Conference Workshops - Thursday, 25 March, 2010

09:00 – 12:00 Workshop D: Building a performance organisation for enhanced HR effi ciency and service delivery

In this workshop, you will get the chance to brainstorm about factors and components that will and can impact organisational behaviours, performance and how HR plays a role in directing, guiding and implementing strategies to get the performance culture embedded in the organisation. This workshop will analyse topics such as:

• Defining a performing organisation
• Understand implications
• Performing organisation: Different perspectives and process indicators
• Right strategy for building a performing organisation
• HR mandate - Paradigm shift
• What HR need to do - HR competency model
• Review and realign

Dilep Misra
SVP & Head HR
Reliance Retail

12:15 – 15:00 Workshop E: Change Management initiatives aligned to business needs

It is not disputed that Change Management is core to success of any major organisation wide initiative. But it takes detailed organisation and planning to rightly implement, communicate and sustain change management initiatives. Especially when these are supposed to tightly match business needs. In this workshop, you will get a better understanding on change management initiatives, understanding business needs and aligning both of the initiatives to further successful change initiatives. Expect to cover in depth on areas such as:

• Change Management framework
• Ideal timelines for change management
• Measures of success of change management

Nisha Verma
Head HR - EMEA, APAC, SAARC
Patni Computer Systems UK Ltd